Like everywhere you shop online, we collect some personal information to help us process your orders. This information helps us to process your orders as quickly as possible. And if there’s a problem with your order (unlikely, but can happen), it allows us to deal with it as speedily as possible.
Helluvacoffee.co.uk is a trading name of HELLUVA…Limited whose registered office is at HELLUVA…Limited, 48 Granville Avenue, Hartlepool, TS26 8NB (“we”, “our” or “us”). We are a data controller registered with the Information Commissioner. We make sure we keep your information safe and sound and keep our usage of your data transparent.
Still have any questions? Contact us at: email@example.com
The information we collect, and why we collect it
We collect information from you to help process your orders, including without limitation:
- Personal details: your name, email address, billing address, delivery address, phone number
- Other information related to your request for our products or services
The information collected helps us provide an efficient ordering and delivery experience.
We use your personal information to:
- Process and fulfill your orders and requests
- Notify you of the status of your order delivery
- Inform you on the latest update of our products and services
- Improve our services or marketing activities
During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
During account sign-up, you may choose the option to join our newsletter mailing list. With your opt-in consent, we keep you up-to-date with latest products, services and news.
Newsletter subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
How we use and disclose your information
There are a few instances where we need to disclose your data with others. Specifically, your personal information may be used by us for the following reasons:
Communication with you: We may use your personal information to communicate with you about your orders and deliveries. We will use your email or phone number to contact you should there be any issues with your order, such as an out of stock product. If you decide to subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future newsletter emails every time we send a newsletter or service update.
External Use: We will never sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Helluva… Limited control, except that we sometimes use others to perform specific functions on our behalf.
For example, we partner with third parties such as Royal Mail, DPD and Parcelforce to ship products, to ensure timely delivery, and so that we can obtain feedback, improve the quality of service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.
For payments, we partner with PayPal to process order payment, therefore you will have to provide them with your financial information. We are also in compliance with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment.
For feedback, we partner with Google to obtain feedback on products and service. This aids us to improve the quality of service and products we offer. We provide the third party personally identifiable information such as your name, email, and products ordered.
Your rights to access, correct and delete
You also have rights over how your personal information is used including:
- The right to object to our processing of your data.
- The right to request that your information be erased or restricted from further use.
- The right to request a copy of the information we hold about you.
- The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
To exercise any of the above rights please contact us with your request: firstname.lastname@example.org Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
Legal basis for the processing
Legitimate interests – if processing is necessary for your interests, for example, informing you of a delay in your delivery or out of stock product, this is done using legitimate interests as a legal basis.
Retention of personal data
Personal information that we collect, access or process will be retained for as long as necessary for the fulfillment of the purposes for which it was collected, unless otherwise provided in agreements between you and Helluva… Limited or as required or authorised by law. Personal information no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
The Website incorporates reasonable and appropriate physical, electronic and administrative procedures to safeguard confidentiality of your personal information and data. Access to your personal information is restricted to employees who require access to your personal information to perform specific tasks to fulfill your orders or requests.
You may at any time request that we:
- Stop sending emails to your email address
- Disable your account to prevent any future purchases
You can make these requests by emailing your request to email@example.com
Access by children
This website is not directed toward children under 14 years of age and Helluva… Limited does not knowingly collect or use or collect information from children under 14 without verifiable parental consent.
This Website may link to other websites that are not maintained by or related to Helluva… Limited. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
Updates to this policy