Returns, cancellations and refunds
We at Helluvacoffee are very proud of our coffee and have carefully selected every product which we sell. However, if you find a fault or are dissatisfied with any product purchased from us please contact us at enquiries@helluvacoffee.co.uk or on 01429 278162. If you are planning to return any products, please let us know the details of the product, any problems with it and how and when you will be returning it. You have the right to return any non-perishable product within 7 days of receiving it, but please do keep us informed and we will do our best to replace, refund or otherwise credit you.
Unfortunately, our coffee is excluded from this returns policy as it is a perishable product. However, we endeavour to give satisfaction to all our customers so if you do have a complaint about the coffee, please get in touch and we will do our best to resolve it.
Please be aware that postage and packing is not refundable except where items are faulty and/or do not otherwise conform to your order. We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.